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Product Lifecycle Policy for DPM Software

Product Lifecycle Policy for DPM Software

We recommend that customers upgrade to the latest version of our software as soon as possible to receive the most security and performance enhancements.

 
Version Release Cycle
Frequency of new version releases

Major versions of DPM software products are scheduled for release on an annual basis. For instance, versions such as v23.x.x.x encompass all releases within the calendar year 2023, while v24.x.x.x pertains to releases in the subsequent year, 2024. Sub-versions of the software are planned for release every six months, occasionally accompanied by minor interim releases.

Support for non-current versions

A major version is supported for a 24-month period (e.g version 23.x.x.x  is supported to December 2024). This support encompasses sub-versions and minor versions released within the specified duration.

All fixes will be provided as next version. Therefore, non-current versions will be required to be upgraded to the latest version with the fixes. Versions outside of the stipulated support period will not be eligible for ongoing support.

Urgent or critical patches for discovered vulnerabilities

Upon identifying an urgent or critical vulnerability in DPM supported software version, Randtronics will promptly release a patch, which will exclusively apply to the latest version.

Users of non-latest versions must update for patch deployment.

What happens when a product reaches end-of-life?

Upon a software product or version reaching its end-of-support, we will cease to provide support, including technical assistance.

To maintain access to technical support, security patches, critical bug fixes, and new features or enhancements, users are required to update to the current version of the product.

Frequently Asked Questions
Q: Why do you have an end-of-life policy?

A: Randtronics have an end-of-support policy to ensure customers are using the most secure and up-to-date versions of DPM software products. As technology changes, Randtronics need to make changes to DPM software to keep up with the latest security threats and performance enhancements.

Q: What should I do if my software product is nearing end-of-support?

A: We recommend that you upgrade to the latest version of DPM software as soon as possible. You can check the end-of-support status of DPM  software products at Randtronics website.

Q: What happens if I continue to use a software product after it has reached end-of-support?

A: If you continue to use a software version after it has reached end-of-life, you will not receive any further support from Randtronics. This means you will not receive any technical support, troubleshooting, or root cause analysis for any issue in that version. You will be required to upgrade to the current version to continue receiving technical support. Any security patches, critical bug fixes, or new features or enhancements will be provided for the current version only. 

We strongly recommend  always upgrading to the latest version of DPM software products as contains fixes to known problems, security updates and performance enhancements.

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A business that only encrypts its data is more secure than one that only does everything else…

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Letter from the CEO

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Thank you for visiting the Randtronics website.

We make enterprise encryption easy.

Smart businesses already know that only encryption can reduce the attack surface and stop the hackers from stealing their sensitive data. A company that only uses encryption is more secure than a company with all other cyber security measures. Privacy standards such as PCI DSS, HIPAA, and GDPR are all mandating in law the protection of the citizen’s personal data. Fines for breaches are huge. You won’t get fined if your firewall is hacked. You won’t get fined if you suffer a virus or ransomware attack. You WILL get fined if you lose ANY personal data pertaining to ANY citizen. The lowest common denominator is the DATA. Data that is “Encrypted” is out of the scope of the Law.

Whilst all understand the need to protect sensitive data holistically (such as NIST Cyber Security Framework or 12 prescriptive PCI DSS guidelines) their cyber security priorities are misguided to say easy aspects and not addressing “what happens” when these fail? Encryption of data is the only direct protection measure that renders data unreadable compared to upgrading firewalls or virus and malware, IPS, log monitoring, etc. I am saying you need all methods but unless you have implemented enterprise grade encryption you are still unprotected like driving a car without “seatbelts”. “Enterprise grade encryption” as a cyber measure is the “seat belt” that saves lives in car accidents. Industry experts predict a relentless continuation of data breaches this year and penetration testing have proven perimeter defense is easily penetrable.

Randtronics has taken the challenge to make encryption easy and is innovating in many areas. We have already reduced deployment effort to days, use familiar standard components so that less skilled people can deploy and maintain systems.
I welcome discussions via email or phone as through your feedback we will be challenged to continue to innovate to the point where businesses and users do not need to be intimidated when using encryption as the worlds most powerful tool to protect their sensitive data.

Experts predict data breaches will continue at relentless pace, let Randtronics secure your business with “Enterprise grade ubiquitous encryption technology”. Time is of the essence. Why not be pro-active? I invite you to let Randtronics and its global distributors and resellers assess and assist your business directly.

Yours sincerely,
Bob K Adhar, BE, MBA, CISSP
Founder and CEO